Terms & Conditions

Acceptance of Terms

By accessing or using the Mouva website, you agree to comply with these Terms & Conditions and applicable laws. Placing an order through our website indicates your agreement to the terms relevant to your purchase.

Products & Website Information

Mouva may update product information, pricing, promotions, availability, and website content. We aim to keep information accurate, but occasional errors or changes may occur.

Product colors may appear slightly different depending on photography, lighting, and your device's display settings.

Product availability is subject to stock confirmation.

Orders & Payments

Order acceptance and fulfillment are subject to product availability and confirmation of payment through the applicable sales channel.

Available payment methods and the total amount payable will be communicated during the ordering process.

Prices may be updated, but changes will not automatically alter an order that has already been accepted and confirmed.

Shipping & Delivery

Mouva prepares orders for shipment and works with delivery providers to fulfill purchases. Estimated delivery times may vary depending on destination, courier operations, and circumstances outside our control.

Please ensure your shipping details are accurate when placing an order. If you notice an error, contact our team as soon as possible.

Returns & Exchanges

Return and exchange requests are reviewed according to Mouva's Return & Exchange Policy. Eligibility may depend on the item's condition, original tags, purchase details, and the applicable return period.

Some promotional or clearance items may have additional restrictions, subject to the applicable policy and consumer rights.

Intellectual Property

Unless otherwise stated, the Mouva name, branding, product photography, graphics, text, designs, and other original website materials belong to Mouva or their respective rights holders.

These materials may not be reproduced, distributed, or used commercially without the necessary permission.

Website & Service Responsibility

Mouva aims to provide accurate information and a reliable shopping experience. However, website content and availability may occasionally be affected by technical issues or circumstances beyond our reasonable control.

Nothing in these terms is intended to exclude rights or protections that cannot lawfully be excluded under applicable law.

Changes to These Terms

These Terms & Conditions may be updated to reflect changes to our services, business operations, or applicable requirements. The current version will be made available on this page.

Questions About These Terms?

For questions about these Terms & Conditions, please contact our customer service team.

Email: official.mouva@gmail.com

WhatsApp: +62 851-7234-3431