Return and Exchange
RETURN & EXCHANGE

Simple Returns,
Made Easier

Everything you need to know about requesting a return or exchange with Mouva.

CONDITIONS

Return Conditions

Original Product

Items must be unused, unwashed, and remain in their original condition.

Original Tags

All original labels, tags, and packaging must still be attached.

Within 7 Days

Return requests must be submitted within 7 days after delivery.

Non-Returnable Items

Sale items, accessories, and damaged products caused by customers cannot be returned.

HOW IT WORKS

How To Return

1

Contact Our Team

Contact our customer service team with your order details and reason for the return request.

2

Return Confirmation

Our team will review your request and provide return instructions once your request is approved.

3

Send The Package

Pack the product securely and send it to the return address provided by our customer service.

4

Return Completion

Once the returned item has been inspected, our team will continue the return or exchange process based on your approved request.

NEED ASSISTANCE?

Our Team Is Ready To Help

If you still have questions regarding returns or exchanges, don't hesitate to contact our customer service team.

Contact Us